1. Introduction
The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as You) and the trader Lumimoto (hereafter referred to as We), whose headquarters is situated at.
Social Seat:
Welleplein, 15/13
9473 Welle (Denderleeuw)
Belgium.
BTW-nummer: BE 0867.153.274
Email: info@lumimoto.com
Tel: +32/53-67.49.98
Mobil: +32/(0)472-26.19.65
Showroom – Work-Shop
Overbroekstraat, 39
9308 Hofstade-Aalst
Belgium
Tel-Fax: +32(0)53/80.98.33
Mobil: +32/(0)472-26.19.65
Email: info@lumimoto.com
Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them. These Terms and Conditions of Sale are important to you and Lumimoto as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create an understanding between us.
We recommend that you read and accept the general terms and conditions of membership of commercial partners before you make a purchase from a trader other than Lumimoto.
2. Ordering
There are 4 different ways of placing an order:
- by Internet on our website: http://www.lumimoto.com (24 hours a day and 7 days a week)
- by e-mail: click here
- by telephone on +32(0)53/80.98.33
- by post with a printout of your order and payment method to: Lumimoto, Customer Service Department, Welleplein, 15/13 – 9473 Welle Denderleeuw Belgium- fax n° +32(0)53/80.98.33. We will send you confirmation by e-mail that we have received your order.
The ordering process consists of four (4) easy steps. Once you have chosen the products you would like to buy and have confirmed your basket, you must: - log in; - choose your delivery method;
- accept the general terms and conditions of sale by ticking the box reserved to this effect on the order summary page (entitled « Order summary »);
- select your method of payment.
Once you have chosen your method of payment, you must pay for your order, which legally finalises the purchase agreement made with Lumimoto.
3. Product information
Lumimoto takes great care when putting information on-line with respect to the essential characteristics of our products, notably with respect to the technical descriptions emanating from our partners and suppliers and the photographs illustrating the products; this however, within the technical limits that exist and with respect for the best standards on the market.
4. Prices
The prices indicated on the Site are in Pounds Sterling and in Euros and include all taxes but do not include delivery. The chosen possible delivery costs are indicated for the User during the product selection and are invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.
5. Availability
Please note that we will honor your order while stock is available.
In the event where one of the products ordered is not in stock, we will contact you in less than 15 days as of your order date to inform you how long it will be before we are able to deliver the product.
If there are certain products that are temporarily unavailable, we will send the available products and will pay the shipping fees for the rest of the order. We will offer you a replacement for an unavailable product, a product of equal price and quality.
If you choose to refuse, we will reimburse the unavailable product. If you wish to return it to us in the conditions outlined in article 9 (right of retraction – satisfied or reimbursed), the fees will be covered by us.
6. Delivery methods
The products bought on the Site will be delivered to the address you indicated when you placed your order.
Lumimoto offers 3 methods of delivery:
Express delivery
This method of delivery allows you to receive your package in 24 to 48 hours with UPS. The shipping fees for this option will depend on the articles selected.
Please note that, since UPS Express does not deliver on weekends, if your order is placed on a Friday it will be delivered to you on the following Tuesday, provided that your product is in stock at our warehouse. Standard delivery This choice of delivery will allow you to receive your package in 48 to 72 hours with De Post for Belgium. The shipping fees for this option will depend on the articles selected.
Standard delivery
Smaller items will have De Post for Belgium as a standard option with 48-72h delivery. Delivery’s to other country’s will be 3 to 7 days
Lumimoto does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package in the indicated time frame, an investigation will be conducted with the carrier and may take several days upon receipt of your claim (ex.7 days with Parcel Force / UPS Standard, 7 days with UPS). During this period, no reimbursement or re-delivery will take place.
Upon reception of your order, we recommend that you verify your products with the order that you placed with us and if necessary, write any anomalies that may have occurred on the delivery voucher, not forgetting to sign it. Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to malfunctioning products on the date of delivery as quickly as possible by Post to the following address: LUMIMOTO, (Customer Service, Welleplein, 15/13 – 9473 Welle Denderleeuw Belgium - fax N° +32(0)53/80.98.33, or by e-mail.
Returned products can only be accepted for products in their original state, notably with respect to their packaging, accessories and manuals. In the event of non-conformity of the product purchased, the User will have the choice between repair and replacement of the product, except if the desired option has an associated cost that is manifestly disproportionate to the alternative. We would like to inform you that a delay of 24 hours is possible for delivery of your order. In fact, for security reasons, all orders paid by bank card are verified by LUMIMOTO. Complementary information may be requested, or demanded, in order to validate your purchase. By consequence, and in trying to avoid any delay, when you place your order please enter the following:
-a professional or paid-for e-mail address
-a land line telephone number (work or home) where you can be reached at any time of the day
Furthermore, for any order above the amount established by LUMIMOTO, a piece of ID as well as proof of address will be requested and should be sent via fax, Post, or e-mail. We apologize for any inconvenience this may cause; however, these measures are taken to protect our clients from possible fraud associated with bank cards.
7. Tax-free shopping
Tax-free shopping is possible for our clients residing outside of the European Union. You must, after receiving your package, send us a photocopy of your invoice and proof of address outside of the European Union. Once a voucher has been emitted by customs officers, the User is to send it accompanied by his relevant banking information and Lumimoto will proceed in reimbursing the tax paid via cheque. For VAT reimbursement, there is a 3% handling charge. By fax: +32(0)53/80.98.33
By Post: Lumimoto Tax-free Service
Welleplein, 15/13 – 9473 Welle Denderleeuw Belgium
8. Secure payment
Pixmania.com uses Ogone to guarantee the security of your payments.
Lumimoto has chosen to assure payment security with Ogone by encrypting the connection when transmitting information on the network.
When you see the payment sign   or  , you will know that your payment is secure. The name Ogone may appear on your bank account statement. Please note that if your security department suspects fraud, we have the right to cancel the transaction for security reasons.
Lumimto offers 6 methods of payment: Credit card (Visa or MasterCard), cash (only available in the Pick-Up store), reimbursement, bank transfer, and PayPal.
When you pay by credit card, your account will be debited when your order is forwarded, on condition that we have received pre-authorisation for your account. If sufficient funds are not available, your order will not be taken into account. For payments made on-line by credit card, the “Secure Socket Layer” (SSL) system of security is used, which allows for encrypting your banking information when on the network. Bank transfer payment: Your payment will be processed when your bank transfer is received. Once your payment is received we will dispatch your goods. The processing of off-line payments may take several days.
9. Right of Retraction - Satisfied or your money back
Lumimoto allows you 7 working days to return a product that you are not satisfied with. Your right of retraction starts from the moment your order is delivered. You can return the product within this time period, at your own expense, accompanied by your invoice and a completed and signed return goods voucher.
We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility.
The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, or is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded.
The deadlines mentioned above are effective as of the date of reception of the order. You can fill in your returns coupon in your Doc Return.
For reimbursements:
- If the product is returned within 7 working days of its delivery, the User will be reimbursed by bank transfer if payment was made by bank card, or by cheque in other cases. If the User paid by bank card (via a bank card reader) at a Pick-Up Store, reimbursement will be made by cheque.
If tests need to be carried out on the product, in the framework of the right of retraction, lUMIMOTO will do its best to reimburse the User as quickly as possible. This time period will depend on the nature of the technical tests performed by the After-Sales Service of your product’s manufacturer, for a maximum period of 3 weeks.
10. Returns
For any returned package, please go to your Doc Return. space and follow the return policy instructions.
Please note that shipping fees are the client’s responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage done during the shipping of the returned goods).
For the period covered under warranty, the client must return the product to Lumimoto.
11. Guarantees and After-Sales Service
All of the products we sell benefit from:
- The legal guarantee of conformity;
- The legal guarantee from hidden flaws;
- The manufacturer’s guarantee for a period defined by the product purchased and the brand. Shipping fees of the products are the customer’s responsibility.
However, if the product does not conform to the product description, shipping fees will be reimbursed to the customer.
For any returned package, please go to your Doc Return space and follow the return policy instructions.
Lumimoto will handle possible repairs with the manufacturers.
Whatever the problem is with your product, you must attach, with the defective product, a copy of your invoice, the guarantee (in the box) and the return goods voucher.
Please note that legal guarantees do not apply to repairs for damage caused by external origin (for example, accidents, shocks, fluctuation of electricity etc.) or by the user’s faulty usage of the product such as a non-conforming installation or using it for commercial purposes or using said product with incorrect peripherals, accessories or consumables. The manufacturer’s guarantees sold by Lumimoto do not cover: -replacement of consumables (batteries, light bulbs, fuses, recording heads or lasers etc.),
-the abnormal use or non-conforming usage of products. We ask that you consult the user’s manual provided with the products
-malfunctioning due to accessories (power cables etc.)
-damage from external sources (shocks, accidents, electricity current fluctuations etc.).
In all cases, Lumimoto will not be held responsible in the event that the manufacturer refuses to honour the warranty due to, but not limited to, any of the above noted reasons.
12. Commentary, criticism, communication
Any opinions left by Lumimoto Users are screened and moderated by the marketing team.
If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), Lumimoto reserves the right to refuse it or to modify it.
13. Protection of personal data
Since the details you give us are essential for the processing and delivery of orders, for billing and for the establishment of warranty contracts, failure to provide these details will result in the cancellation of your order.
By registering on the Site, you agree to provide us with sincere and true information as it concerns you.
Communicating false information is contrary to the present General Conditions as well as the conditions of use listed on the Site.
In accordance with the "Data processing and Freedoms" law, the processing of your details was the subject of a declaration made before the Belgium law of 8 December 1992.
Lumimoto is authorised to extract, handle and use information that concerns you.
This information is the subject of computer processing.
You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to Lumimoto to find out what personal information they have concerning you. You may at any time, and by request, modify this information. If you accepted to receive our promotional e-mails when you registered on the Site, offers including new items, clearance, exclusivities, good deals etc. will be sent to you. You may at any time request not to receive any further e-mail from us by here or on the link created for this purpose and inserted at the bottom of each page of our emails.
Only Lumimoto has information regarding you.
If you so accepted as of registration on the Site, Lumimoto may send you information concerning particular and occasional promotions.
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